Term and Conditions

Last Updated Date : Thursday, 15th Jul 2024 20:17:58 pm
1 Agreement

1.1 By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms and Conditions and you agree to comply with all applicable laws, rules and regulations.

2 Your details

2.1 When you register on www.11plusteacher.co.uk web site, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

3 The Contract between Us

3.1 Any contract for purchases made through the web site will be with 11Plus Teacher Ltd (“11plusteacher”), a limited company number 10425951, whose registered office is at 2, Prykes Drive, Chelmsford, Essex, U.K. CM1 1TP.

4 Governing Law and Jurisdiction

4.1 This contract (and any non-contractual obligations or dispute or claim arising out of or in connection with it) is subject to English law. These terms shall be governed by and interpreted in accordance with the English law and the English Courts shall have jurisdiction to resolve any disputes between us.

5 Force Majeure

5.1 11plusteacher shall have no liability to you for any failure to deliver goods / service, you have ordered or any delay in doing so or for any defective to services that is caused by any event or circumstance beyond its reasonable control.

6 Complaint

6.1 11plusteacher operates a complaints handling procedure to resolve disputes when they first arise. If you have a complaint with the www.11plusteacher.co.uk web site, please contact the customer service centre at the following email: info@11plusteacher.co.uk or alternatively you may contact us at the following postal address:

Customer Services
11Plus Teacher Ltd
2, Prykes Drive
Chelmsford, Essex
CM1 1TP.

7 Viruses and Other Misuse

7.1 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

7.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

7.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

8 Data Privacy

8.1 11plusteacher may gather data, but only in accordance with the Data Protection Act 1998. Any information about you (such as that requested on any forms) will be used for the purpose of providing the services requested. Any data is distributed only within 11plusteacher and to no other external organisations without consent.

8.2 11plusteacher has a privacy statement for all clients. All personal details that you give us are securely stored. We do not store credit card details nor do we share customer details with any 3rd parties. All credit card transactions are processed by Worldpay and as such 11plusteacher is never in possession of your card details. 11plusteacher do not, nor ever intend to, supply or sell customers details to any outside organization.

8.3 11plusteacher will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of any orders and payments secure, but, in the absence of negligence on our part 11plusteacher cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

9 Events beyond our Reasonable Control

9.1 We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10 Termination

10.1 We may terminate your www.11plusteacher.co.uk membership at our discretion without notice. If we do so, we will give you a prorated refund of your membership fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of 11plusteacher.co.uk, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

11 Changes to Site

11.1 11plusteacher may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. 11plusteacher reserves the right to withdraw offers and discounts at any time and at our discretion. Whilst every effort has been made to ensure the accuracy of the information presented, 11plusteacher do not warrant that the information accessible via this Site is accurate and assumes no duty to update such information. 11plusteacher does not accept liability for any errors or omissions.

12 Conditions of Use – Copyright & Fair Usage

12.1 Registered members may save and print individual items included on this Site. However this must be for your personal, non-commercial use only. Any other onward distribution or further publication is prohibited. Schools, teaching establishments, tutoring groups, other organisations or individuals wishing to make use of the questions must adhere to the strict rules of copyright.

12.2 Registered members are only permitted to use ‘Subscription’ material supplied by 11plusteacher whilst they have a current paid subscription. On termination of a subscription (mutually agreed or not), all material supplied by 11plusteacher must be deleted or destroyed (electronically or paper etc).

12.3 Notwithstanding the provisions of section 12.1, the fair use of a copyrighted work, including such use by reproduction in copies or by any other means specified by that section, for purposes such as criticism, comment, news reporting, teaching (including multiple copies for own or classroom use), scholarship, or research, is an infringement of copyright. In determining whether the use made of a work in any particular case is a fair use, the factors to be considered shall include:

The purpose and character of the use, including whether such use is of a commercial nature or is for non-profit educational purposes;

the nature of the copyright infringement;

the amount and substantiality of the portion used in relation to the copyrighted work as a whole; and

the effect of the use upon the potential market for or value of the copyrighted work.

13 Disclaimer

13.1 11plusteacher disclaims all warranties, expressed or implied, including without limitation the implied warranties of merchantability and fitness for a particular purpose.

13.2 In no event shall 11plusteacher be liable for any damages whatsoever, and in particular we shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use arising out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise.

13.3 11plusteacher grants access to the pages contained herein upon condition that the visitor or viewer accepts the jurisdiction of the courts and laws of England to govern matters between us in relation to this website.

13.4 This website and assessment papers may include inaccuracies or typing errors. Changes are made from time to time on this website, and to the information contained within it. Advice received or gleaned from this website should not be relied upon for personal, medical, legal or financial decisions and you should contact an appropriate professional for specific advice tailored to your requirements.

13.5 11plusteacher does not suggest nor imply that any score achieved on any of its products will result in a pass in any exam nor acceptance at any school.

13.6 11plusteacher shall have no liability to you for any failure to provide access to the website. Whilst every effort is made to ensure access to the website at all times, there may be periods where the website is offline.

14 Limitation of Liability

14.1 Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction

15 Links

15.1 Any websites owned by 11plusteacher may include links that will allow you to leave the site. These linked sites are not under the control of 11plusteacher and as such 11plusteacher is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites.

15.2 11plusteacher is not responsible for webcasting or any other form of transmission received from any linked site. Any links provided by 11plusteacher are only as a convenience, and the inclusion of a link does not imply endorsement by 11plusteacher of any site.

15.3 Any links featured on this Site have been included for your convenience only. The inclusion of a link does not imply that we endorse or accept any responsibility for the linked site, its content or its provider. Access to a linked site will be subject to that sites own terms and conditions, to which you should refer.

16 The Customer

16.1 11plusteacher does not sell products for purchase by children. 11plusteacher sells products for purchase by adults. If you are under 18 years old, you may use 11plusteacher.co.uk only with the express permission or involvement of a parent or guardian.

17 Losses

17.1 11plusteacher will be responsible for any losses you suffer as a result of us breaching these Terms if the losses were reasonably foreseeable to both you and to us when you joined 11plusteacher.co.uk. 11plusteacher will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you joined 11plusteacher.co.uk

18 Promotion Offers

18.1 We sometimes offer customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial members can at any time choose not to continue to regular membership at the end of the trial period. You can cancel your promotional membership in Your Account at any time.

18.2 Any products acquired during registration using a promotion code, are the property of 11plusteacher.

18.3 Any actions perceived by 11plusteacher, to be a misuse will result in that registration being terminated without notice. This includes organisations or groups attempting to acquire bulk quantities of products or the same household attempting to acquire large quantities.

18.4 Refunds for goods/service purchased. Once the order is successful, no refund is allowed. 11plusteacher will offer the exchange in equivalent of the amount paid... only if the requested product/service is available. Your statutory rights are not affected.

19 Promotion Code

19.1 Using Promotion Code: Promotion Codes can only be used online at www.11plusteacher.co.uk subject to these general terms and conditions, and any other specific conditions notified to you on the issue of promotion code. Promotion Code is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Promotion Code. Your use of Promotion Code indicates your agreement to be bound by these Promotion Code Terms and Conditions.

11Plus Teacher Ltd reserves the right to withdraw or cancel Promotion Code(s) for any reason at any time.

19.2 Distribution of Promotion Code(s): Promotion Code(s) are, and remain at all times, the property of 11Plus Teacher Ltd. The right to use Promotion Code(s) is personal to the original recipient and may not be transferred. No Promotion Code(s) may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of 11Plus Teacher Ltd. Promotion Code(s) distributed or circulated without the written approval of 11Plus Teacher Ltd, for example on an Internet message board or on a "bargains" website, are not valid for use and may be refused or cancelled.

19.3 Permitted usage of Promotion Code(s): Unless expressly stated otherwise at the time of issue of the Promotion Code(s);

Each issued Promotion Code will be valid for use by a recipient only once,

Only one Promotion Code will be valid for use per customer or household, as the case may be, and,

Promotion Code may not be used in conjunction with any other special offer or eCoupon.

Promotion Code(s) cannot be exchanged for cash or used to purchase gift-vouchers.

19.4 Excluded goods and services: Certain goods or services are excluded from all Promotion Code offers. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the Promotion Code(s) or through our website. Promotion Code(s) may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the Promotion Code(s), in which case notice will be given to you at the time of issue of the Promotion Code(s). Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

19.5 Minimum spend requirements: Where the redemption of Promotion Code(s) is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the Promotion Code(s). Excluded products and supplementary charges, such as delivery or postage & packing, shall not count towards a minimum spending requirement.

If more than one minimum spend offer is valid for use in an order, there must be sufficient qualifying spend to meet the requirements of each offer in total. For example, to use a £3 off £30 Promotion Code and a £5 off £50 Promotion Code in the same transaction (assuming that these Promotion Code(s) can be used together), you must spend at least £80.

Calculation of discount: Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description.

19.6 Security and Fraud: When you use Promotion Code(s) you warrant to 11Plus Teacher Ltd that you are the duly authorised recipient of the Promotion Code(s) and that you are using it in good faith. If you redeem, attempt to redeem or encourage the redemption of Promotion Code(s) to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence. If we reasonably believe that any Promotion Code(s) is being used unlawfully or illegally we may reject or cancel any Promotion Code(s) and you agree that you will have no claim against us in respect of any rejection or cancellation. 11Plus Teacher Ltd reserves the right to take any further action it deems appropriate in such instances.

19.7 Limitation of liability: At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. All offers are subject to availability and while stocks last. 11Plus Teacher Ltd shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Promotion Code(s) or any failure or inability of a customer or household to use Promotion Code(s)for any reason.

19.8 Miscellaneous: We reserve the right to vary or terminate the operation of any Promotion Code(s) at any time without notice. The failure of 11Plus Teacher Ltd to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceablility. 11Plus Teacher Ltd reserves its rights in respect of these terms and conditions at all times.

20 Resale

20.1 No 11plusteacher products are available for resale. Any products found to be acquired through resale will become the property of 11plusteacher.

21. Privacy Policy

21.1 Use of email addresses - 11plusteacher uses the email addresses entered at registration to inform the recipients about the progress being made by the pupil or any services offered.

21.2 Use of addresses - 11plusteacher uses the addresses to send any hard products purchased and refunds.

21.3 Security of information - 11plusteacher does not share the information we collect with any other organisations.

22. Information we collect

22.1 Log file information, including IP addresses. You can visit public areas of the site without identifying yourself or providing any personal information

22.2 Tracking IP addresses

22.3 Monitoring how long a user spends on the site and which pages he/she visits - this helps us evaluate the use of different parts of the website and safegaurd our website from hackers.

We collect website usage information and information about your computer and internet connection, including your computer's IP address, the type and version of browser (such Internet Explorer 7 or Firefox 3.6) and operating system you use, your internet domain and, if you arrived to our website via a link from another website, the URL of the linking page.

We use this information to ensure, as far as is practical, that our site is compatible with the browsers and operating systems used by most of our visitors. We also use it for in-house research to improve our understanding of customer needs in developing the website.

The results of all such research and analysis will be presented as anonymous or aggregated information and will not reveal any personal facts about individual users.

We will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services.

23. Consent

23.1 By using our website, you therefore consent to the collection and use of your personal information by 11plusteacher as detailed in this privacy policy. Any changes to the policy are posted on-line and available on the website.

23.2 During the use of the Online Assessments, 11plusteacher will provide each party with the most appropriate products and services according to the learning progress.

23.3 11plusteacher may send emails advertising other products which may be of little relevance and if so please accept our apologies.

24. Security

24.1 11plusteacher site is powered and managed by Webranges Technology Solutions Limited.

24.2 No credit card information is stored on our own servers.

25. 11Plus Forum

25.1 By accessing 11Plus Teacher Ltd - 11Plus Forum (hereinafter “we”, “us”, “our”, “11Plus Forum”, “https://www.11plusteacher.co.uk/forum”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use 11Plus Teacher Ltd - 11Plus Forum. We may change these at any time and we’ll do our utmost in informing you, though it would be prudent to review this regularly yourself as your continued usage of 11Plus Teacher Ltd - 11Plus Forum after changes mean you agree to be legally bound by these terms as they are updated and/or amended.

25.2 You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated or any other material that may violate any laws be it of your country, the country where 11Plus Teacher Ltd - 11Plus Forum is hosted or International Law. Doing so may lead to you being immediately and permanently banned, with notification of your Internet Service Provider if deemed required by us. The IP address of all posts are recorded to aid in enforcing these conditions. You agree that 11Plus Teacher Ltd - 11Plus Forum have the right to remove, edit, move or close any topic at any time should we see fit. As a user you agree to any information you have entered to being stored in a database. While this information will not be disclosed to any third party without your consent, neither 11Plus Teacher Ltd nor phpBB shall be held responsible for any hacking attempt that may lead to the data being compromised.


Copyright © 2024 11Plus Teacher Ltd. All Rights Reserved

Registered in England & Wales no. 10425951. VAT # GB394 9446 40. Registered Address: 11Plus Teacher Ltd, 2, Prykes Drive, Chelmsford, Essex, CM1 1TP